Support
Something not working? We're here to help. Start with the common questions below. Still stuck? Email us or leave a message on social media, and we'll get back to you soon, usually within two working days.
Common questions
My Ahem made no sound
Check that your phone isn't on silent (the side switch or Action button), that Focus is off, and that the ringer volume isn't at its lowest. Then make sure Settings › Notifications › Ahem › Sounds is on, and so is Ahem sound in Ahem's own Settings. If your phone is silenced, your own recorded sounds won't play either. Still nothing? Close Ahem completely (swipe it away in the app switcher) and open it again.
My Ahem didn't arrive
Make sure Ahem is allowed to send notifications (Ahem › Settings › Notification permission) and isn't in a Scheduled Summary. Focus and Do Not Disturb can hide notifications. Android: allow on-time reminders (the “Allow on-time Ahems” card in Ahem) and set Ahem's battery use to Unrestricted. Then try Test an Ahem in Settings and lock your phone.
What is a Scheduled Summary?
Scheduled Summary is an iPhone feature that collects some notifications and delivers them together at set times (for example 8:00 and 18:00) instead of straight away. If Ahem is in it, your Ahems arrive late and silently. To take Ahem out: Settings › Notifications › Scheduled Summary, then switch Ahem off in the app list. Or go to Settings › Notifications › Ahem and choose Immediate Delivery.
What is Focus, and how does it affect Ahem?
Focus (including Do Not Disturb, Sleep and Work) silences notifications from apps you haven't allowed. While a Focus is on, Ahems still arrive in Notification Centre but make no sound and don't light up the screen. To let Ahem through, open Settings › Focus, choose the Focus, tap Apps and add Ahem. You can also turn on Time Sensitive Notifications for Ahem in Settings › Notifications › Ahem.
Silent mode and volume
Ahem follows your phone's ringer, like a message would. With the side switch or Action button set to Silent, Ahems vibrate but make no sound. Notification sounds use the ringer volume (Settings › Sounds & Haptics), not the media volume you change while playing music. Ahem's sounds never stop your music; they play over it.
Notification grouping
iOS can stack several notifications from the same app into one. To see each Ahem on its own, go to Settings › Notifications › Ahem › Notification Grouping and choose Off.
Repeat during the day, and the 60-reminder limit
Repeat during the day reminds you at a regular interval within a time window, for example every hour from 9:00 to 18:00. Phones can only hold a limited number of upcoming notifications for each app, so Ahem keeps up to 60 scheduled at once. If an Ahem would go over, choose a longer interval, a shorter window, or turn off Different each day (which needs seven times as many).
Travelling and time zones
Each Ahem keeps the time zone it was made in. After you travel, check that your Ahems still ring at the times you want, and edit them if needed.
Nothing on my Lock Screen or Dynamic Island
Switch on Keep on Lock Screen or Dynamic Island for that Ahem (in Advanced when you edit it), and turn on Live Activities in Settings › Ahem. iOS keeps a Live Activity for about 12 hours; open Ahem once and it comes back. If you swipe one away, it stays away until you save that Ahem again.
My widget is out of date
Open Ahem once and the widget refreshes straight away. On iOS 17 and later, long-press the widget › Edit Widget to show the next Ahem or always the same one.
Re-Ahem and skipping
Switch on Re-Ahem notification for an Ahem, and opening it offers to remind you again in 5, 10, 15 or 30 minutes, or an hour. You can also swipe left on it in All › Completed. To skip just one time of a repeating Ahem, swipe left (or long-press) on it in All › Upcoming.
New phone
Sign in with the same account in Settings and your Ahems come with you. Signing in is optional and only used to sync between your devices.
Ahem Pro and subscriptions
Restore: Settings › Ahem Pro › Restore purchases. Cancel on iPhone: Settings app › your name › Subscriptions › Ahem. Cancel on Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Ahem. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
Your account and data
To delete your account and synced data, see Delete your account. See also our Privacy Policy.
支持
遇到问题了？我们一直都在。先看看下面的常见问题；还是没解决的话，给我们发邮件或在社交媒体上留言，我们会尽快回复，通常在两个工作日内。
常见问题
Ahem 没有声音
看看手机是不是静音了（侧边的静音键或操作按钮），专注模式有没有开着，铃声音量是不是调到了最小。再确认「设置 → 通知 → Ahem → 声音」是打开的，Ahem 设置里的「提醒声音」也打开了。手机静音时，自己录的提示音同样不会响。还是不行的话，彻底关掉 Ahem（在多任务界面把它划掉）再重新打开。
没有收到 Ahem
确认已经允许 Ahem 发送通知（Ahem → 设置 → 通知权限），并且没有被放进「定时推送摘要」。专注模式和勿扰模式也可能把通知藏起来。Android：请允许「准时提醒」（Ahem 页顶部的卡片），并把 Ahem 的电池使用设为「不受限制」。然后在设置里点「测试 Ahem」，锁屏等一下试试。
什么是「定时推送摘要」？
「定时推送摘要」是 iPhone 的一项功能：它会把部分通知攒起来，在固定的时间（比如 8:00 和 18:00）一起推送，而不是马上提醒。如果 Ahem 被放进了摘要，Ahem 就会延后、而且没有声音。把 Ahem 移出来的方法：设置 → 通知 → 定时推送摘要，在 App 列表里关掉 Ahem；或者到设置 → 通知 → Ahem，选择立即推送。
什么是「专注模式」？它会影响 Ahem 吗？
专注模式（包括勿扰模式、睡眠、工作等）会让没被允许的 App 静音。开着专注模式时，Ahem 仍会出现在通知中心，但不会响，也不会点亮屏幕。想让 Ahem 照常提醒：打开设置 → 专注模式，选择对应的模式，点App，把 Ahem 加进去。也可以在设置 → 通知 → Ahem 里打开时效性通知。
静音模式和音量
Ahem 和短信一样跟随手机的铃声设置。侧边静音键或操作按钮设成静音时，Ahem 只振动不响。通知的声音大小由铃声音量决定（设置 → 声音与触感），不是播放音乐时调的媒体音量。Ahem 的声音不会打断你的音乐，会叠在音乐上播放。
通知分组
iOS 会把同一个 App 的多条通知叠成一组。想让每个 Ahem 单独显示，到设置 → 通知 → Ahem → 通知分组，选择关。
一天内重复，和 60 个提醒的上限
一天内重复会在一段时间里按固定间隔提醒你，比如 9:00 到 18:00 每小时一次。手机给每个 App 预先安排的通知数量有限，所以 Ahem 最多同时安排 60 个。如果超出了，请选更长的间隔、缩短时间段，或关掉「每天使用不同内容」（它需要 7 倍的数量）。
出差旅行和时区
每个 Ahem 都使用创建时的时区。到了另一个时区后，请检查一下 Ahem 的提醒时间是否还是你想要的，需要的话改一下。
锁屏或灵动岛上没有显示
在编辑这个 Ahem 时，到「高级设置」里打开「常驻提醒」或「灵动岛」，并在「设置 → Ahem」里打开「实时活动」。iOS 最多保留实时活动大约 12 小时，打开一次 Ahem 就会重新出现。划掉之后，它不会再出现，直到你重新保存这个 Ahem。
小组件没有更新
打开一次 Ahem，小组件会马上刷新。iOS 17 及以上可以长按小组件 → 编辑小组件，选择显示下一个 Ahem 或固定显示某一个。
再 Ahem 一次和跳过
给某个 Ahem 打开「Re-Ahem 通知」后，点开它就可以选择 5、10、15、30 分钟或 1 小时后再提醒；也可以在「全部 → 已提醒」里左滑。要跳过重复 Ahem 的某一次，在「全部 → 即将到来」里左滑或长按它。
换了新手机
在设置里登录同一个账号，你的 Ahem 会自动同步过来。登录是可选的，只用于在你的设备之间同步。
Ahem Pro 与订阅
恢复购买：设置 → Ahem Pro → 恢复购买。iPhone 取消订阅：设置 App → 你的名字 → 订阅 → Ahem。Android 取消订阅：Google Play → 个人资料 → 付款和订阅 → 订阅 → Ahem。退款由 Apple（reportaproblem.apple.com）或 Google Play 处理。